
In order to process any claim, we require the complete medical history/records associated with your pet, which can be emailed to us. Once the claim is processed, we will reimburse you for all eligible costs, less any applicable co-insurance and deductibles based on the coverage outlined in your Policy.
About 50% of claims are processed within 24 hours, and most claims are processed within 7-10 business days. A more complex claim may take longer if we need to contact the vet for more information.
Your name, the date, your pet’s name, your policy number
Your email address and your preferred telephone number
The name of the veterinary hospital
The name of the illness or injury eligible for reimbursement, completed by you and/or your veterinarian
The date you noticed your pet was unwell
The treatment dates for your claim
The amount being claimed
Answer any other applicable questions on the form
All paid-in-full receipts (including an itemized breakdown of charges)
Email your claim to us at claims@phidirect.com
Fax your claim to us at 1-866-428-6063
Email your claim to us at claims@phidirect.com