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Questions and Support

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Our Care Team is available for member support and sales questions
Monday - Friday: 6:00 a.m. to 6:00 p.m.
(Pacific Standard Time)

PHI Direct Customer Services

Customer Care Team
1-855-600-7072

Claims Fax:
1-866-428-6063

24/7 Telehealth:
1-855-587-7710*

*Telehealth Support cannot answer any policy or claims questions.
Telehealth Support is offered through Vetsdirect Limited.

Send us a Message:

Media Inquiries

Please email media@phidirect.com

Mailing Address

PHI Direct
309 - 1277 Lynn Valley Rd
North Vancouver, BC
V7J 0A2

PHI Direct policies are underwritten by:
Omega General Insurance Company
34 King Street East, Suite 1200
Toronto, ON, Canada
M5C 2X8

Administered by:
Canada Pet Health Insurance Services, Inc.
309-1277 Lynn Valley Rd
North Vancouver, BC, Canada
V7J 0A2

Still have questions?

Read our F.A.Q. or Live Chat with our Care Team.