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Visit PHI Direct's Help Center to get answers to common questions related to claims, our policy, rates & payments, how to sign up, and more!
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Questions and support

Our Care Team is available for member support and sales questions
Monday - Friday: 6:00 a.m. to 4:00 p.m.
(Pacific Standard Time)

Are you a business or brand looking to partner with PHI Direct?

For marketing inquiries, please email marketing@phidirect.com.

Send us a message

  Media Inquiries
Please email media@phidirect.com

  Mailing address
PHI Direct
309 - 1277 Lynn Valley Rd
North Vancouver, BC V7J 0A2

PHI Direct policies are underwritten by:
Accelerant Insurance Company of Canada
34 King Street East, Suite 1200
Toronto, ON, Canada
M5C 2X8

Administered by:
Canada Pet Health Insurance Services, Inc.
309-1277 Lynn Valley Rd
North Vancouver, BC, Canada
V7J 0A2

PHI Direct customer service
Customer care team
1-855-600-7072
Claims Fax:
1-866-428-6063
24/7 Telehealth:
1-855-587-7710*
*Telehealth Support cannot answer any policy or claims questions.
Telehealth Support is offered through Vetsdirect Limited.
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