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Our Care Team is available for member support and sales questions
Monday - Friday: 6:00 a.m. to 6:00 p.m.
(Pacific Standard Time)

PHI Direct Customer Services

Customer Care Team

Claims Fax:

24/7 Telehealth:

*Telehealth Support cannot answer any policy or claims questions.
Telehealth Support is offered through Vetsdirect Limited.

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Media Inquiries

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Mailing Address

PHI Direct
309 - 1277 Lynn Valley Rd
North Vancouver, BC
V7J 0A2

PHI Direct policies are underwritten by:
Omega General Insurance Company
34 King Street East, Suite 1200
Toronto, ON, Canada
M5C 2X8

Administered by:
Canada Pet Health Insurance Services, Inc.
309-1277 Lynn Valley Rd
North Vancouver, BC, Canada
V7J 0A2

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Read our F.A.Q. or Live Chat with our Care Team.