Skip to content

Contact us

Questions? and support

Our Care Team is available for member support and sales questions
Monday - Friday: 6:00 a.m. to 6:00 p.m.
(Pacific Standard Time)

Are you a business or brand looking to partner with PHI Direct?

For marketing inquiries, please email

Send us a message

  Media Inquiries
Please email

  Mailing address
PHI Direct
309 - 1277 Lynn Valley Rd
North Vancouver, BC V7J 0A2

PHI Direct policies are underwritten by:
Omega General Insurance Company
34 King Street East, Suite 1200
Toronto, ON, Canada
M5C 2X8

Administered by:
Canada Pet Health Insurance Services, Inc.
309-1277 Lynn Valley Rd
North Vancouver, BC, Canada
V7J 0A2

PHI Direct customer service
Customer care team
Claims Fax:
24/7 Telehealth:
*Telehealth Support cannot answer any policy or claims questions.
Telehealth Support is offered through Vetsdirect Limited.
Still have questions?